At Residential Mortgage Group, a division of Alerus Financial, we
take your privacy seriously and are committed to protecting it. We
want you to understand what customer information we collect, how we
collect it, and why.
your right to privacy
At Alerus Financial**, we take your privacy seriously and are
committed to protecting it. We value the trust you have placed in
us, and your continued confidence is important to us. As you review
our privacy policy, please remember that:
— We do not sell customer information to third parties.
— We do not share customer information with unrelated companies so
they can market their products to you. You do not have to take any
action or instruct us to keep your information confidential. We will
protect your privacy automatically.
— We maintain security practices to keep personal information about
you safe.
— We provide you with choices about how your information may be
shared and used within the Alerus companies and we honor your
preferences.
how
we gather and use customer information
We gather information about you to help us to better understand your
financial needs and to provide you with more personalized and
efficient service. We gather this information from a variety of
sources, such as:
A. Information about your identity, such as your name, address, and
social security number;
B. Information about your transactions with us or our affiliates,
such as your account balance, payment history, and credit card
usage;
C. Personal credit information we receive from you on applications
or other loan and account forms, such as your assets and income;
D. Information we receive from a nonaffiliated third party, such as
a credit bureau providing your credit history;
E. Information we receive from outside sources, such as data from
public records, which is not gathered for the purpose of determining
eligibility for a product or service.
We use customer information we gather about you for the following
purposes:
— To protect your accounts from unauthorized access or fraud.
— To provide you with products and services you requested.
— To provide you with information about financial products and
services that may be of interest to you.
— To process your requests such as loan applications, purchases, and
ATM withdrawals.
— To service your accounts.
we
protect the confidentiality, security, and integrity of your
information
We restrict access to your information to those employees who need
to know that information to provide products or services to you. We
maintain physical, electronic, and procedural safeguards that comply
with federal standards to protect your customer information.
sharing
customer information within Alerus companies
Alerus Financial Corporation includes several related companies.
These companies operate in a variety of business lines, such as
banking, insurance, securities, and others. We may share the
information we collect among the Alerus companies for the following
reasons:
— To provide you with information about additional products and
services.
— To evaluate our total relationship with you.
— To help you reach your financial goals.
In order to serve you better, we may share “personal credit
information” (described in how we gather and use customer
information categories C and D) we gather about you among Alerus
companies. You may tell us not to share personal credit information
among Alerus companies by following the instructions outlined in the
privacy preferences section. If you select that option, we will not
share any information about you with our affiliates for direct
marketing purposes. Even if you do tell us not to share personal
credit information, we may still share information about your
identity, your transactions, or other information with our
affiliated companies.
We do not share any information we collect in connection with
offering our trust department services with anyone, except to the
extent necessary to complete transactions authorized by you, or for
marketing purposes with your specific consent.
sharing
customer information outside of Alerus companies
We do not provide customer information to companies outside of the
Alerus companies, except as outlined below. You do not need to
request this confidentiality, it is our standard practice.
— Companies that perform business operations for us (such as check
printing and data processors).
— Companies that perform marketing services on our behalf. This
allows us to provide you with additional information about our
products and services.
— Others as permitted or required by law (such as to protect against
fraud or in response to a subpoena).
information
and former customers
If you decide to close your account(s), or become an inactive
customer, we will follow the privacy policies and practices as
described in this notice.
privacy
preferences
Alerus does not sell customer information or share it with outside
third parties who may wish to market their products to you. We will
protect your privacy automatically.
We may share information about you within the Alerus companies.
However, you may instruct us not to share personal credit
information as described in the section entitled sharing customer
information within Alerus companies by calling 800.279.3200. You may
notify us of your preference at any time.
If you choose to express a privacy preference, it will remain in
effect as long as you are a customer, unless you choose to change
your instruction in the future by calling 800.279.3200. If you have
already recorded your privacy preference, there is no need to do so
again.
Your preference will apply to all consumer accounts linked to your
social security number. For joint accounts, any account holder may
express a privacy preference on behalf of the other joint account
holders.
**Alerus Financial includes multiple companies, including the
following companies:
— Alerus Financial, N.A.
— Alerus Financial Corporation
— Alerus Appraisals Corporation
— Alerus Securities Corporation
— Alerus Financial Insurance Services Corporation
— Alerus Investment Advisors Corporation